What is a Grievance Redress Mechanism (GRM)

It is a set of arrangements that enable local communities, employees, contractors, consultants, out-growers, and other affected stakeholders to raise grievances with the investor and seek redress when they perceive a negative impact arising from the investor's activities. It is a key way to mitigate, manage, and resolve potential or realized negative impacts, as well as fulfill obligations under international human rights law and contribute to positive relations with communities and employees (UNCTAD; World Bank, 2018).

Submitting a claim

Project-affected persons (PAPs) or stakeholders can submit claims via our online form or by submitting a hard copy of the grievance form to any of our BEL branch offices.